How can we help?
Have a question, issue, or suggestion about My Prayer List? Get in touch and we'll do our best to help.
Common questions
Do I need an account to use the app?
You can use available personal offline features without an account. Group features and account-related cloud services require sign-in where requested.
Where are my personal prayers stored?
Personal prayers are stored locally on your device. Prayers shared with a group are stored separately in the cloud for authorized members.
Why am I not receiving notifications?
Check whether notifications are allowed for My Prayer List in your phone settings. Make sure reminders are enabled and correctly scheduled. Android may sometimes delay delivery to conserve battery.
Why can't I see today's reflection?
Daily reflections are loaded online. If no reflection has been published or your connection is unavailable, the content may appear later.
Can I use the app offline?
Yes, for personal features stored locally. Shared prayer groups and some Bible content require internet access.
How can I delete my account?
You can initiate deletion from the app settings or request deletion through our dedicated webpage, even if the app is no longer installed.
Can I automatically transfer personal prayers to another phone?
Automatic cross-device synchronization for personal prayers is not currently available. Please keep this in mind before uninstalling the app or changing devices.
Please do not include passwords, authentication codes, or sensitive prayer details in support emails.